Shipping & Handling

Often, shipping options are the last thing you think about when buying online. Inevitably, a few questions arise when you're asked to select a shipping method:

"How long is this going to take? Who's delivering it? How much more do I have to spend?"

You might also be wondering if you can take advantage of some of the promo codes and specials we offer. It's a lot to consider, and selecting the best shipping method for you, while also getting the best deal isn't always as easy as it sounds.

Fortunately, we've got you covered.

Take some time to read through our explanations below, or use the links at the top of this article to navigate sections quickly.

Shipping Methods Explained

When you reach the final phase of checkout, you'll be confronted with some options. Below are the explanations and standard costs of those shipping methods:

$5.99 - US Mail - First Class (2-5 business days)

Ships via the United States Postal Service from our manufacturing facility Monday - Friday. Can be left in your mailbox, P.O. box, or on your property (for large packages) by your regular mail carrier. If ordering on a Monday, before 2:00 PM, it can arrive any time between Wednesday and Thursday. If ordering on a Friday, before 2:00 PM, it can arrive any time between Tuesday and Wednesday of the following week.

$11.99 - US Mail - Priority: (1-3 business days)

Ships via the United States Postal Service from our manufacturing facility Monday - Friday. Can be left in your mailbox, P.O. box, or on your property (for large packages) by your regular mail carrier. Is handled and processed faster (i.e. with priority) over First Class mail. If ordering on a Monday, before 2:00 PM, it can arrive any time between Tuesday and Thursday of that week. If ordering on a Friday, before 2:00 PM, it can arrive any time between Tuesday and Thursday of the following week.

$29.99 - FedEx 2-Day: (2 business days)

Ships via FedEx from our manufacturing facility M-F. Can only be left on your property or at your door; cannot be delivered to a P.O. box. Last deliveries are made at 8:00 PM, local time. If ordering on a Monday, before 2:00 PM, it will arrive on Wednesday. If ordering on a Thursday, before 2:00 PM, it will arrive Monday of the following week. If ordering on a Friday, before 2:00 PM, it will arrive Tuesday of the following week.

$39.99 - FedEx Overnight : (Next business day)

Ships via FedEx from our manufacturing facility M-F. Can only be left on your property or at your door; cannot be delivered to a P.O. box. Last deliveries are made at 8:00 PM, local time. If ordering on a Monday, before 2:00 PM, it will arrive on Tuesday. If ordering on a Friday, before 2:00 PM, it will arrive Monday of the following week.

$49.99 - FedEx Sat Overnight : (Orders placed by 2pm ET Friday)

You should only select this option if you are ordering before 2:00 PM ET on Friday. Ships via FedEx from our manufacturing facility on Friday only. Can only be left on your property or at your door; cannot be delivered to a P.O. box. Will arrive on Saturday by 1:30 PM local time. Note: FedEx Saturday delivery is not available in all areas. If FedEx Saturday delivery is not available in your area, you will receive the order by regular Overnight service on Monday and be refunded for the difference.

Note: Prices are in US Dollars and times are ET. Orders must be placed before 2:00 PM ET to ship out the same day. To protect our customers, Aidance Scientific retains the right to verify payment information prior to shipping large orders.

Promo Codes

One way we try to save our customers money is by offering various promotional codes for larger quantity and higher-priced orders. Most of these codes can be found regularly at https://www.aidanceproducts.com/specials.

Promo codes can be entered on the Cart page or the Checkout page, but must be entered prior to completing your order. At this time we are unable to accept more than one promo / coupon code per order.

Popular Codes

Buy2ShipFree

Requirements: Cart must contain at least 2 items of any kind. Benefits: Grants free USPS First Class Mail Shipping. Restrictions: Domestic U.S. orders only. No price minimum. Does not discount other methods of shipping.

International Shipments

$19.99 USD - USPS Air Mail: (1-3 weeks)

Ships via USPS from our U.S. manufacturing facility. Delivery times when shipping internationally via USPS can vary greatly depending on the destination country and its Customs procedures. Shipments from the U.S. to Canada can be fairly quick if not delayed in Customs. Postal strikes in destination countries can also adversely impact deliveries. International orders shipped via US mail should arrive between 5-15 business days. Tracking will be generated and can be tracked at the USPS website, but occasionally will not update past the port of exit in the United States. Depending on the destination, the final delivery may be made by local postal services or a courier service in the destination country. Occasionally, an order may be held in customs, at which point, it is the responsibility of the recipient to contact their local customs office for pickup and release.

$49.99 USD - USPS International Priority: (1-2 weeks)

Ships via USPS from our U.S. manufacturing facility. Delivery times when shipping internationally via USPS can vary greatly depending on the destination country and its Customs procedures. Shipments from the U.S. to Canada can be fairly quick if not delayed in Customs. Postal strikes in destination countries can also adversely impact deliveries. International orders shipped via US mail Priority should arrive between 5-10 business days. Tracking will be generated and can be tracked at the USPS website, but occasionally will not update past the port of exit in the United States. Depending on the destination, the final delivery may be made by local postal services or a courier service in the destination country. Occasionally, an order may be held in customs, at which point, it is the responsibility of the recipient to contact their local customs office for pickup and release.

$69.99 USD - FedEx International: (2-6 business days)

Ships via FedEx from our U.S. manufacturing facility M-F. Delivery times when shipping internationally via FedEx (from our US distribution centers) can vary depending on the destination country and its Customs procedures. Barring any customs delays, the delivery window should be 2 to 5 days. FedEx typically requires a working telephone number in order to properly deliver packages, should any issues arise. Tracking will be generated when the order ships and can be tracked on the FedEx website.

Note:  To protect our customers, Aidance Scientific retains the right to verify payment information prior to shipping large orders.

If you provided an email address at the time of checkout, a tracking number will be sent to you when the order is shipped. Unfortunately, international air letter post does not include a tracking feature. You may use the Customs Declaration number provided in your confirmation email to check with your local post office and customs office. If you have not received a shipping confirmation within 2 business days of placing your order, email customer service and we will assist you in tracking your order. For USPS (U.S. Mail) tracking, visit www.USPS.com and click on "Track & Confirm" For FedEx tracking, visit www.FedEx.com

Yes. Aidance Skincare ships to U.S. Armed Services bases but only through USPS. FedEx does not deliver to APO/FPO addresses. Military designated addresses, APO (Army Post Office) and FPO (Fleet Post Office) allow mail to be delivered to overseas military locations. APO addresses are associated with US Army or Air Force installations. FPO addresses are associated with US Navy installations and ships in the United States.

To designate your shipping information as a military address, select "United States" under the Country drop-down menu, then select either "AA" (Armed Forces America), "AE" (Armed Forces Europe), or "AP" (Armed Forces Pacific) from the Choose a State drop-down menu. You must also enter your zip code.

Note: Each country has its own import restrictions. Some items cannot be shipped to APO/FPO addresses. You must be aware of any such restrictions for the region in which you are stationed. We have not had any issues yet with Aidance products.

No. FedEx deliveries require a street or building address.

»  If we have exchanged a product for you and shipped the new product for free, we reserve the right to deduct this shipping and handling amount from the refund if the exchanged product is also returned.

»  We do not refund FedEx shipping fees for items that are claimed as “not received,” if official FedEx tracking shows that the package was delivered. In these cases, a claim may be filed with FedEx.

»  If you have made an error in your checkout information, such as the incorrect shipping information, and fail to receive the product, we will not provide a free re-ship of your purchase.

Customs offices very rarely refuse our shipments. We do our best to meet general documentation requirements. However, it is possible that certain countries might require additional documentation from you. Such a document is your responsibility. Aidance is not responsible for product being impounded due to customs issues beyond U.S. borders. Customs duties and taxes are the responsibility of the customer. Order refunds, less shipping and handling, will only be given if the product is returned to Aidance Scientific.

For those who have concerns about customs delays in their countries, we recommend choosing the International FedEx delivery option and making sure to provide your telephone number on the Checkout page.

If your order has not already been processed for shipping, your shipping address information can be changed. To change an incorrect shipping address, email or call customer service with your order information, name and address correction. Shipping addresses cannot be changed if you paid by PayPal. For other customers, you will need to speak to Customer Service over the phone to confirm the authenticity of the change. This is for your protection. If your order has already shipped, the order will need to be returned and then re-shipped.

Unfortunately, if you provided inaccurate shipping information at checkout, and fail to receive the product, we will not provide a free re-ship of your purchase.

On domestic orders, the only identifying information on the outside package is the company name Aidance Scientific on the address label. There are absolutely no markings indicating contents or use. The packing slip inside the box lists only the product name and other order information; never product use.

Due to international regulations, we are required to list all contents and full value of items (regardless of promotion) being mailed/shipped internationally on applicable customs forms.